The This Old House Reviews Team gives Scout Home Security a 9.3 out of 10. In addition to phone support, Scout supports customers via email and created a Scout Knowledge Base, where customers can look at user manuals and frequently asked questions.Īs a relatively new DIY home security provider with just over five years of experience, Scout hasn’t opened an account with the BBB and therefore has no rating. Scout offers customer service from 9 am until 6 pm CST seven days a week. Scout offers a three-year warranty on all defective devices, shipping a replacement to customers free of charge. Customers receive a prepaid return label and a full refund upon Scout receiving the return. Scout offers a 60-day return policy for all hardware purchased through the company. You can choose from the following 18 items when you build your own system: Door panel, Access sensor, Motion sensor, Scout indoor camera, Scout video doorbell, Keypad, Smoke alarm, Water sensor, Glass break sensor, Door lock, Yard sign, Panic button, Remote control, Siren and Zigbee repeater, Window sticker, Key fob, and a RFID sticker. Once you select your Scout Hub, you can pick as many devices as you want and build a system to fit your home security needs. “Build Your System” Package: For customers who want a more customized alarm system for their home, Scout offers the ability to create your own system.Coupling all the devices included in the Scout Small Pack, the Architect Pack adds on additional security measures like a smart lock and glass break sensor. “Scout Architect Pack” Package: This is designed to be Scout’s most comprehensive home security offering.The package comes with a smoke alarm and water sensor to help you catch costly fires or flood damage before it gets out of hand. “Scout Elements Pack” Package: This package couples home security with disaster prevention.Equipped with more than twice the access sensors of the Scout Small Pack, this bundle gives you peace of mind that all areas of your home will remain secure.
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